Terms & Conditions

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using the services of Tarini Plumbing Solutions ("we," "us," or "our"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Your continued use of our services after any changes constitutes your acceptance of the modified terms.

2. Services Provided

Tarini Plumbing Solutions provides professional plumbing services including, but not limited to:

• Emergency plumbing repairs
• Pipe installation and replacement
• Drain cleaning and maintenance
• Water heater installation and repair
• Fixture installation and repair
• Plumbing system maintenance
• Commercial and residential plumbing services

All services are provided by licensed and qualified plumbers in accordance with applicable local building codes and regulations.

3. Service Requests and Estimates

3.1 Service Requests

When you request our services:

• We will provide an estimate for the work to be performed
• Estimates are valid for a specified period (typically 30 days)
• Final pricing may vary if additional work is required or discovered during service
• You will be notified and must approve any additional work before it is performed

3.2 Emergency Services

For emergency services:

• We provide 24/7 emergency plumbing services
• Emergency service rates may apply outside normal business hours
• We will provide an estimate before beginning work when possible
• In urgent situations, we may begin work to prevent further damage, with your verbal consent

4. Pricing and Payment

4.1 Pricing

Our pricing is based on:

• Type and complexity of work required
• Materials and parts needed
• Time required to complete the work
• Emergency service rates (if applicable)

All prices are quoted in Indian Rupees (INR) unless otherwise specified.

4.2 Payment Terms

Payment terms are as follows:

• Payment is due upon completion of work unless other arrangements are made
• We accept cash, bank transfer, and other agreed payment methods
• For large projects, a deposit may be required before work begins
• Late payment may result in additional fees and suspension of service

5. Warranties and Guarantees

5.1 Workmanship Warranty

We guarantee our workmanship for a period specified at the time of service completion. This warranty covers defects in workmanship but does not cover:

• Damage caused by misuse, abuse, or neglect
• Damage from external factors beyond our control
• Pre-existing conditions not addressed in the original work
• Parts or materials not supplied by us

5.2 Parts and Materials

Parts and materials may be covered by manufacturer warranties. We will provide warranty information for parts and materials used in your service.

5.3 Warranty Claims

To make a warranty claim:

• Contact us immediately upon discovering an issue
• Allow us to inspect the work before making any repairs yourself
• Warranty work will be performed at no additional charge if covered under warranty

6. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate information about the plumbing issue
• Ensuring safe and clear access to the work area
• Obtaining necessary permits or approvals (if required)
• Protecting personal property and valuables in the work area
• Informing us of any known hazards or special conditions
• Making payment as agreed upon

7. Limitations of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of the service provided
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for damage to property that was not reasonably foreseeable
• We maintain appropriate insurance coverage for our operations

We are not responsible for:

• Pre-existing conditions or damage not caused by our work
• Damage resulting from customer's failure to follow our recommendations
• Issues arising from third-party work or modifications

8. Property Damage

While we take every precaution to protect your property:

• We are not responsible for damage to property that was not reasonably foreseeable
• We will make reasonable efforts to minimize disruption and protect your property
• Any damage caused by our negligence will be addressed in accordance with our insurance coverage
• You should remove or protect valuable items from the work area

9. Cancellation and Rescheduling

9.1 Cancellation by Customer

You may cancel or reschedule a service appointment:

• With at least 24 hours' notice, no cancellation fee applies
• With less than 24 hours' notice, a cancellation fee may apply
• For emergency services, cancellation fees may vary

9.2 Cancellation by Us

We reserve the right to cancel or reschedule services due to:

• Unforeseen circumstances or emergencies
• Safety concerns or hazardous conditions
• Weather conditions that make work unsafe
• Inability to access the work area

We will provide as much notice as possible and reschedule at your convenience.

10. Access to Property

For us to provide services:

• You must provide safe and reasonable access to the work area
• You may need to be present or provide authorization for our technicians
• We may require access to utility shut-offs, crawl spaces, or other areas
• If access is denied or restricted, we may need to reschedule or charge for the visit

11. Dispute Resolution

In the event of a dispute:

• We encourage direct communication to resolve issues
• Contact us immediately with any concerns about our service
• We will work in good faith to resolve any disputes
• If a dispute cannot be resolved, it may be subject to local jurisdiction and laws

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Tarini Plumbing Solutions and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without our written permission.

13. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or extreme weather
• Government actions or regulations
• Labor strikes or shortages
• Material shortages or supply chain disruptions
• Pandemics or public health emergencies

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Governing Law

These Terms and Conditions are governed by the laws of India and the state of Chhattisgarh. Any disputes will be subject to the exclusive jurisdiction of the courts in Raipur, Chhattisgarh.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: